About
Work
The University of Texas at Dallas, TX, USA
|Graduate Teaching Assistant
Summary
Courses: Customer Relationship Management with Salesforce, Web Analytics
Highlights
Assisted professors in preparing instructional materials, including lecture slides, case studies, and practical demonstrations.
Conducted tutorial sessions and office hours to support students with coursework, assignments, and projects.
Provided hands-on guidance for tools and platforms like Google Analytics, Tableau, and Salesforce CRM.
Supported students in understanding data-driven decision-making principles and CRM implementation best practices.
Accenture
|Salesforce Administrator
Highlights
Administered comprehensive Salesforce environment for 200+ users, managing profiles, roles, and permissions while maintaining system security and efficiency through the Salesforce Lightning framework.
Customized page layouts and implemented dynamic Lightning pages based on user feedback, resulting in a 40% improvement in user interface efficiency and data entry accuracy.
Developed automated workflows using Flow Builder and approval processes, reducing manual tasks by 35% and streamlining cross-departmental operations.
Created custom objects and field relationships to optimize the data model, ensuring seamless integration between standard and custom functionalities while maintaining data integrity.
Provided responsive technical support with an average resolution time of 2 hours, achieving 95% user satisfaction through clear communication and effective problem-solving.
Generated actionable insights through custom reports and dashboards, enabling data-driven decisions that improved team performance by 30%.
Documented and implemented system improvements based on user feedback, maintaining a detailed knowledge base that reduced recurring issues by 45%.
Volunteer
Salesforce Volunteer
Highlights
Collaborated with industry leaders to implement Salesforce for DFW*ATW, streamlining operations and supporting their mission of empowering women in tech. Gained hands-on experience with flows, custom objects, and email templates.
Salesforce Volunteer
Highlights
Participated in the Thanawala Digital Standup Weekend at UT Dallas - Center for Children and Families, contributing 3,675 consulting hours to set up a Salesforce organization.
Education
The University of Texas at Dallas, TX, USA
MS
Information Technology & Mgmt.
Grade: 4.0/4.0
Courses
Customer Relationship Management with Salesforce
AWS Cloud Solution Architecture
Object-oriented programming with Python
Database Foundations & Business Analytics
Data Visualization
Cloud Computing with AWS and Azure
Digital Consulting Project
Data Warehousing
System Analysis
Project Management
GITAM University, India
BS
Electronics & Communications Engineering
Grade: 3.55/4.0
Courses
Programming with C
Introduction to Java
Cloud Computing
Data Base Management Systems
Certificates
Salesforce Certified Associate
Salesforce Certified Administrator
Salesforce Certified App Builder
Amazon AWS Certified Cloud Practitioner
Skills
Languages & Web Technologies
C, Python, JavaScript, Shell Scripting, HTML, CSS, Rest API, Postman, SQL, PostgreSQL.
Tools
GitHub, MongoDB, Jenkins, JIRA, ELK, Confluence, Artifactory, Excel, Power BI, Tableau, HP ALM.
CICD | Cloud
AWS, Azure, Azure DevOps, Docker, Kubernetes, Ansible, Terraform, ArgoCD.
Salesforce
Salesforce Sales Cloud, Experience Cloud, Life Sciences Cloud, Non-Profit Cloud, Salesforce Service Cloud.