Dheeraj Atmakuri

Assisted professors in preparing instructional materials, including lecture slides, case studies, and practical demonstrations.

Conducted tutorial sessions and office hours to support students with coursework, assignments, and projects.

Provided hands-on guidance for tools and platforms like Google Analytics, Tableau, and Salesforce CRM.

Supported students in understanding data-driven decision-making principles and CRM implementation best practices.

Administered comprehensive Salesforce environment for 200+ users, managing profiles, roles, and permissions while maintaining system security and efficiency through the Salesforce Lightning framework.

Customized page layouts and implemented dynamic Lightning pages based on user feedback, resulting in a 40% improvement in user interface efficiency and data entry accuracy.

Developed automated workflows using Flow Builder and approval processes, reducing manual tasks by 35% and streamlining cross-departmental operations.

Created custom objects and field relationships to optimize the data model, ensuring seamless integration between standard and custom functionalities while maintaining data integrity.

Provided responsive technical support with an average resolution time of 2 hours, achieving 95% user satisfaction through clear communication and effective problem-solving.

Generated actionable insights through custom reports and dashboards, enabling data-driven decisions that improved team performance by 30%.

Documented and implemented system improvements based on user feedback, maintaining a detailed knowledge base that reduced recurring issues by 45%.